Terms of Quotation

1. What these terms cover

These terms apply to a quotation request submitted through this form and to the quotation we issue in response. They supplement our General Terms and Conditions of Sale and Delivery, published at ariumlab.com/legal-info. Where a separate signed agreement exists between us, that agreement prevails over both.

2. A quotation is not an order

A quotation is an offer to supply on the terms stated in it. No contract is formed until we confirm your purchase order in writing. Until then we may withdraw or revise the quotation.

3. How long it is valid

Unless the quotation states otherwise, it is valid for 30 calendar days from its issue date. After that date prices, lead times and availability are subject to re-confirmation.

4. What the prices cover

Unless the quotation expressly says otherwise, prices:

• exclude value added tax. For business customers in another EU member state who provide a valid VAT identification number, the reverse charge mechanism applies and no Estonian VAT is added;
• exclude freight, insurance, packaging surcharges, import duties, customs clearance and any charge levied in the destination country;
• are stated in the currency shown on the quotation. We do not guarantee any particular exchange rate.

5. Delivery

Our standard basis is ex works Tallinn, Estonia. Where the quotation states an Incoterm, it is read in accordance with Incoterms® 2020 and determines which of us carries the cost and the risk at each stage of transport. Where shipping is quoted as a separate line instead, that line describes the service we will provide and nothing beyond it. Neither an Incoterm nor a shipping line fixes a delivery date by itself.

6. Lead times and availability

Lead times shown in a quotation or on this website are estimates based on the information available when the quotation is prepared. Stock and assembly indications describe the position at the moment they are displayed; they are not a promise that the goods will still be available when you order. Availability is binding only in our written order confirmation.

7. Specifications

Product descriptions, images and technical data identify the goods; they are not a warranty of any particular characteristic. Manufacturers may change specifications without notice. If a specific characteristic is essential for your application, state it in your request so that we can confirm it in writing.

8. Warranty

Goods supplied against a quotation carry our 24-month global warranty as described in our Legal Information. This does not affect your statutory rights where those apply.

9. Accuracy of your request

You are responsible for the details you submit, including quantities, product references, the delivery address and your VAT identification number. A quotation prepared from incorrect details may have to be reissued, and an incorrect VAT number may change how the transaction is taxed.

10. Confidentiality

The quotation, its prices and any technical documents attached to it are provided for your internal evaluation. Please do not disclose them to third parties without our written consent, other than to your own advisers on a need-to-know basis.

11. Liability

Nothing here limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profit or loss of business arising from a quotation or from reliance on an estimated lead time.

12. Governing law

These terms are governed by Estonian law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply. Place of jurisdiction: Tallinn, Estonia.

13. Who we are

ARIUMLAB OÜ, Hoiu tn 14, Laagri alevik, Saue vald, Harjumaa 76401, Estonia. Registry code 14419544. Telephone +372 5354 0420. Email [email protected]. Website ariumlab.com.

Privacy Notice

1. Who is responsible for your data

ARIUMLAB OÜ, Hoiu tn 14, Laagri alevik, Saue vald, Harjumaa 76401, Estonia (registry code 14419544) is the controller for the personal data you submit through this form. For anything relating to this notice, or to exercise the rights described in section 7, write to [email protected] or call +372 5354 0420. This notice describes the quotation form specifically; our general policy is published at ariumlab.com/legal-info.

2. What we collect

• Identity and contact details: your name, your company name, your email address and your telephone number.
• Business details: VAT identification number, billing address, delivery address, delivery terms and the country you are ordering from.
• Your request: the products and quantities you selected, your line notes, your message and any file you upload.
• Technical records: your IP address, your browser identification and the time you submitted the form.

3. Why we process it, and on what legal basis

• To prepare and send your quotation and to answer your questions. Legal basis: steps taken at your request before entering into a contract, Article 6(1)(b) GDPR.
• To check a VAT identification number you enter. The number and its country code are sent to the European Commission’s VIES service, which returns only whether the number is valid. Legal basis: Article 6(1)(b), and our legitimate interest in issuing tax-correct documents under Article 6(1)(f).
• To keep this form usable and to prevent abuse. Technical records let us detect automated submissions and apply rate limits. Legal basis: our legitimate interest in the security and availability of our systems, Article 6(1)(f).
• To meet accounting obligations where a quotation leads to a transaction. Legal basis: compliance with a legal obligation, Article 6(1)(c).

We do not use this data for marketing unless you separately ask us to, and we do not sell it.

4. Who receives it

• Odoo S.A. (Belgium) — our sales system. Your request is stored there as a draft quotation.
• Hostinger International Ltd — hosts this website and its database. The server is located in Frankfurt, Germany.
• Cloudflare, Inc. (United States) — protects this website from attack and passes your request to our server.
• European Commission (VIES) — receives only a VAT number and country code, and only when you enter one.

Each of these processes the data under a contract that restricts them to acting on our instructions. We disclose your data to no one else, except where a law, a court or a competent authority requires it.

5. Transfers outside the European Economic Area

Our systems and our hosting are located inside the European Economic Area. Cloudflare, Inc. is established in the United States; that transfer is covered by the European Commission’s Standard Contractual Clauses together with supplementary technical measures. You may ask us for a copy of the safeguard that applies.

6. How long we keep it

• Quotation requests and their attachments: 3 years from the date of the request.
• Records connected to a completed transaction: 7 years, as required by the Estonian Accounting Act.
• Technical records kept for abuse prevention: at most 90 days.

When a retention period ends, the data is deleted or anonymised.

7. Your rights

You may ask us to confirm whether we hold data about you and to give you a copy; to correct it if it is wrong or incomplete; to erase it; to restrict its processing; to object to processing we base on our legitimate interest; and to receive the data you gave us in a portable format. Write to [email protected]. We answer within one month.

8. Complaints

If our answer does not satisfy you, you may lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon), Tatari 39, 10134 Tallinn, [email protected], or with the supervisory authority of your own country of residence or workplace.

9. Automated decision-making

We make no decision about you by automated means alone. Automated checks run on every submission to filter out spam; where a check flags your request, a person reviews it before anything is refused.

10. Do you have to provide the data?

Company name, country, contact name, email address, telephone number and the delivery address are necessary to prepare a quotation: without them we cannot price the request or tell you what shipping and tax will apply, so we cannot answer it. Everything else on the form is optional.