Legal Info

General Terms & Conditions of Sale and Delivery (GTS)

(Version: August 2025)

These General Terms and Conditions of Sale and Delivery (“GTS”) apply to all sales and deliveries made by Ariumlab OÜ (registry code 14419544, Hoiu tn 14 Laagri alevik, Saue vald Harjumaa 76401, ESTONIA; “Ariumlab”).

All transactions are governed by Estonian law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Part I – General Provisions (apply to all customers)

1. Scope and Written Agreements

  • These GTS apply to all offers, sales, and deliveries by Ariumlab unless otherwise agreed in writing.
  • Individual written agreements with the Buyer take precedence over these GTS.
  • Ariumlab reserves the right to amend these GTS at any time. The version published on our website at the time of order applies.

2. Offers and Orders

  • All offers are non-binding unless explicitly marked as binding.
  • Offers are valid for 15 days unless otherwise stated
  • Amendments to orders are only possible before production or shipment has started. Buyer bears any additional costs.

3. Prices and Payment

  • All prices are quoted ex works Tallinn, Estonia, in Euros, excluding VAT, customs duties, and other applicable taxes, unless otherwise agreed.
  • All orders are subject to shipping/packing fees. 
  • Payment must be made in advance unless otherwise agreed. For approved account customers, invoices are payable within 15 days of issue.
  • Payment is deemed received when funds are available in Ariumlab’s account. Buyer bears payment transfer risks.

4. Delivery and Transfer of Risk

  • Delivery terms are ex works Tallinn unless otherwise agreed.
  • Delivery dates are estimates only. We are not liable for courier, customs, or force majeure delays.
  • Risk transfers to the Buyer upon handover to the carrier, or upon notice of readiness for pickup.

5. Force Majeure

Ariumlab is not liable for delays or non-performance caused by events beyond its reasonable control (including natural disasters, strikes, pandemics, transport disruptions, government actions). During such events, obligations are suspended.

6. Intellectual Property

  • All intellectual property (patents, trademarks, designs, software, know-how) remains the sole property of Ariumlab.
  • Buyer may not use Ariumlab’s IP or marketing materials without written consent.

7. Confidentiality

The Buyer must treat all non-public information about Ariumlab and its products as confidential, even after the end of the business relationship.

8. Reservation of Title

Ownership of goods remains with Ariumlab until full payment has been received.

9. Limitation of Liability

  • Ariumlab is liable only for damages caused by intent or gross negligence, or for breach of essential contractual obligations.
  • Liability is limited to the invoice value of the goods concerned.
  • No liability for indirect damages (loss of profit, business interruption, etc.), unless required by mandatory law.

Part II – B2B Sales (Labs, Distributors, OEMs)

10. Inspection and Notice of Defects

  • Buyer must inspect goods immediately upon delivery.
  • Defects must be reported in writing within 10 days of receipt (or discovery, for hidden defects). Otherwise, goods are deemed accepted.

11. Warranty

  • Warranty period: 12 months from delivery.
  • Warranty excludes natural wear, improper use, modification, or repairs not authorized by Ariumlab.
  • In case of defect, Ariumlab may, at its discretion, repair or replace the product.
  • If repair/replacement fails, Buyer may demand a price reduction or cancel the contract.

12. Utilisation Restrictions

Some products may be subject to patents, licenses, or export restrictions. Buyer is responsible for compliance with all applicable laws.

Part III – B2C Sales (Consumers via Webshop)

13. Right of Withdrawal

  • The withdrawal period ends 14 days after the day on which the goods are received.
  • To exercise the right, the Buyer must send a clear statement (e.g., email) to Ariumlab before expiry of the withdrawal period.

14. Effects of Withdrawal

  • Ariumlab will refund all payments (including standard delivery costs) within 14 days of receiving the returned goods.
  • Refunds will be made using the same payment method unless otherwise agreed.
  • The Buyer must return goods without undue delay, no later than 14 days after notifying withdrawal.
  • Buyer bears the cost of return shipping, unless goods were defective.

15. Consumer Warranty

  • For consumers, the statutory warranty period is 2 years from delivery.
  • If goods are defective, Ariumlab will repair or replace them at no charge.
  • If repair/replacement is impossible or fails, the consumer may demand a price reduction or contract cancellation.

16. Payment Methods (Webshop)

  • Payments must be made in advance via the payment methods offered in the webshop (bank transfer, credit card, PayPal, etc.).
  • Orders are processed only after successful payment.

Part IV – Final Provisions

17. Data Protection

Personal data is processed in accordance with GDPR and our Privacy Policy (available on our website).

18. Dispute Resolution

19. Severability

If any provision of these GTS is invalid, the remaining provisions remain in force.

General Terms & Conditions of Purchase (GTP)

(Version: August 2025)

These General Terms and Conditions of Purchase (“GTP”) apply to all purchases made by Ariumlab OÜ (registry code 14419544, Hoiu tn 14 Laagri alevik, Saue vald Harjumaa 76401, ESTONIA; “Ariumlab”).

All transactions are governed by Estonian law. The UN Sales Convention (CISG) does not apply.

1. Scope

  • These GTP apply to all purchases from suppliers, unless otherwise agreed in writing.
  • Supplier’s terms and conditions do not apply unless expressly accepted in writing by Ariumlab.
  • Ariumlab may amend these GTP at any time.

2. Orders

  • Orders and any modifications are valid only if made in writing or text form by Ariumlab.
  • Supplier must confirm the order without modifications within 14 days; otherwise Ariumlab may cancel free of charge.
  • Supplier quotations must specify all ancillary costs (taxes, duties, packaging, transport).

3. Prices and Payment

  • Prices are fixed, carriage-paid Tallinn, excluding VAT.
  • Price increases require at least 2 months’ prior written notice and do not affect current orders.
  • Payment: within 40 days of receipt and acceptance of goods/services. Early payment discounts may be agreed.
  • Payment does not constitute acceptance of conformity.

4. Delivery and Risk

  • Delivery dates are binding. Supplier must notify Ariumlab immediately of any delay.
  • If Supplier fails to deliver within a grace period set by Ariumlab, Ariumlab may cancel the order and claim damages, including cover purchases from third parties.
  • Deliveries must include delivery notes with order number, item numbers, and contents.
  • Risk and ownership transfer only after inspection and written acceptance in Tallinn.

5. Quality and Defects

  • Supplier guarantees compliance with Ariumlab’s specifications, drawings, and quality standards.
  • Ariumlab inspects incoming goods for visible defects; hidden defects may be notified within 14 days of discovery.
  • Defective goods must be replaced or repaired immediately at Supplier’s expense (including transport, removal, reinstallation).
  • Ariumlab may charge a 5% handling fee on defective returns; higher actual costs may also be claimed.
  • Warranty period: 24 months from acceptance in Tallinn. The full period applies to replacements and repairs.

6. Compliance and Documentation

  • Supplier must comply with all applicable laws (safety, labor, environmental, hazardous substances).
  • Supplier must provide up-to-date safety data sheets (in English) and evidence of compliance (RoHS, REACH, etc.).
  • For EU suppliers, VAT ID must be provided; deliveries must be duty paid unless otherwise agreed.
  • Supplier must ensure protective equipment and instructions are provided free of charge.

7. Liability

  • Supplier is fully liable for all damages (direct and indirect) caused by defective or late delivery, including recall and replacement costs.
  • Supplier must maintain adequate product liability insurance and provide proof upon request.
  • Any contractual exclusion or limitation of liability is invalid unless expressly agreed by Ariumlab.

8. Tools, Documentation, IP

  • All tools, drawings, standards, or other materials provided by Ariumlab remain Ariumlab’s property.
  • Supplier may not copy, disclose, or use them for third parties.
  • Supplier must maintain and service such items at its own expense.

9. Confidentiality

Supplier must keep all non-public commercial and technical information strictly confidential. This obligation survives termination of the relationship.

10. Force Majeure

  • Supplier is excused from performance only in cases of force majeure beyond its control, if it promptly informs Ariumlab in writing with evidence.
  • If force majeure continues for more than 30 days, Ariumlab may cancel the order without liability.

11. Miscellaneous

  • Supplier must notify Ariumlab of any material change in ownership or control.
  • Invalid provisions do not affect the remainder of this GTP.
  • Communications must be addressed to: Ariumlab OÜ, Kopli 25, 10412 Tallinn, Estonia.

Ariumlab OÜ – Terms and Conditions of Use

(Version: August 2025)

These Terms and Conditions of Use (“Terms”) govern your use of the Ariumlab website https://ariumlab.com (“Website”), Ariumlab’s products (“Products”), and Ariumlab’s services (“Services”).

By accessing or using the Website, creating an account, or using our Products or Services, you agree to these Terms. If you do not agree, please do not use the Website, Products, or Services.

1. Use of Website and Services

  • You may use the Website only for lawful purposes and in accordance with these Terms.
  • You agree not to misuse the Website, interfere with its operation, or attempt unauthorized access to our systems.
  • Ariumlab reserves the right to update, suspend, or discontinue the Website or Services at any time without notice.

2. Accounts

  • Certain features may require you to create an account. You must provide accurate information and keep it up to date.
  • You are responsible for maintaining the confidentiality of your account and password.
  • Ariumlab may suspend or terminate accounts that violate these Terms.

3. Intellectual Property

  • All content on the Website (texts, graphics, logos, designs, images, videos, software) is the property of Ariumlab OÜ or its licensors and is protected by copyright and other intellectual property laws.
  • You may view, download, and print Website content for personal, non-commercial use only.
  • Any reproduction, distribution, modification, or use of content for commercial purposes requires prior written consent from Ariumlab.
  • Third-party content is marked as such and remains the property of its respective owners.

4. Linked Websites

The Website may contain links to third-party websites. Ariumlab is not responsible for:

  • the availability or content of external sites,
  • any changes or updates to those sites, or
  • any transmissions received from them.

Links are provided for convenience only and do not imply endorsement.

5. Data Protection and Privacy

Your personal data is processed in accordance with applicable data protection laws (including GDPR) and our Privacy Policy. By using the Website, you consent to such processing.

6. Liability Disclaimer

  • The Website, Products, and Services are provided “as is” and “as available.”
  • Ariumlab does not warrant that the Website will be uninterrupted, error-free, or free from viruses.
  • To the maximum extent permitted by law, Ariumlab is not liable for any indirect, incidental, or consequential damages arising from your use of the Website, Products, or Services.
  • Nothing in these Terms excludes liability for intentional misconduct, gross negligence, or mandatory legal obligations.

7. Changes to Terms

Ariumlab may update these Terms at any time. The latest version will always be published on the Website. Continued use after changes are posted constitutes acceptance of the new Terms

8. Governing Law and Jurisdiction

  • These Terms are governed by Estonian law, excluding the UN Sales Convention (CISG).
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Tallinn, Estonia.

9. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect. Any invalid clause will be replaced with a valid one that most closely matches the original intent.

Data privacy

Ariumlab takes the protection of your data very seriously. We want to inform you when, what data we collect, and how we use them. We have introduced technical and organizational measures that ensure that both our company and external service providers comply with data protection regulations.

Changes to this Data Protection Declaration may also be necessary as our website is updated and new technologies are implemented to improve our service for you. We recommend that you read this Data Protection Declaration again from time to time.

All deliveries contractually require that the Buyer sends us personal data (from now on, “data”). We process this data to conclude and execute the contract (including the legal prosecution and debt collection) based on the data protection law provisions as per Art. 6, paragraph 1 b) GDPR. Furthermore, we process the data based on the data protection law provisions to protect our justified interests (in particular Art. 6, paragraph 1 f) GDPR). According to the specifications of the following regulations, a justified interest exists here to avoid lousy debt losses from third parties and the transfer of company and product information to the Buyer.

What is the personal data?

Personal data can be used to identify individual or factual information about you. The information that cannot be used to identify you (or only with a disproportionate level of effort) is not classed as personal data (e.g., pseudonymized or anonymized).

Who we are?

AriumLab is part of Ariumlab OÜ. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. Our website address is https://ariumlab.com.

What personal data we collect, and why do we collect it?

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Suppose you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We store the personal information provided by users who register on our website (if any) in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to information as well as the right to rectification, blocking, and deletion of your data. If deletion conflicts with any legal, contractual, commercial, or fiscal record retention periods or other legally binding reasons, the data may be blocked instead of deleted.

How to contact us

If you have any questions about Our Company’s privacy policy the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at [email protected]

Call us: +372 53540420

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern satisfactorily, you may contact the Information Commissioner’s Office.

Email: [email protected]

Address: Hoiu tn 14 Laagri alevik, Saue vald Harjumaa 76401, ESTONIA

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here, the YouTube server will inform you about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your profile. You can prevent this by logging out of your YouTube account.

YouTube helps make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data can be found in YouTube’s data protection declaration under https://www.google.de/intl/de/policies/privacy.

Google Analytics

Our website uses Google Analytics, a Google Inc. web analysis service (“Google”). Google Analytics also uses cookies. This involves cookies from Google itself (Google Analytics cookies) and so-called third-party provider cookies (double-click cookies). The information on how you use our website (including your IP address) gathered by the cookies is transmitted to a Google Inc. server in the USA and saved there. Google will use this information to evaluate your use of the website for us, compile reports on website activity for us, and provide other services relating to website activity and internet usage, in particular functions for display advertising, such as remarketing, reports on impressions in the Google display network, the integration of double click campaign managers or Google Analytics reports for service by demographic characteristics and interests. Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google may use your data for profile-building purposes and merge information with other data from sources such as Google Accounts.

By using this website, you consent to the processing of data collected about you by Google in the manner described and for the purposes set out above. We would like to point out that to improve data protection, our website uses Google Analytics with the extension “anonymizeIp()” so that IP addresses are only logged and processed further in abbreviated form to prevent them from being directly linked to a particular individual during the analysis of the use of our website. You may refuse the use of Google Analytics cookies by selecting the extension of your browser. By doing so, you can exercise your right to reject data collection, processing, and use by Google Analytics with future effect. You can install a deactivation add-on on your browser from Google Analytics for this purpose. This prevents Google Analytics from saving information about your website visits.

You can find further information, as well as information on downloading and installing this deactivation add-on, at https://tools.google.com/dlpage/gaoptout.

Alternatively, and in addition to users with mobile devices, you can use the opt-out cookie. You can use this link and then a cookie will be set, meaning that your activity will no longer be logged by Google Analytics. Click here to opt-out of logging by Google Analytics.

You can deactivate Google Analytics for display advertising and adapt the adverts in the Google display network by accessing the advert settings: https://www.google.de/settings/ads.

Paypal 

PayPal has developed this Privacy Policy to explain how we may collect, retain, process, share, and transfer your Personal Data when you visit our Sites or use our Services.  This Privacy Policy applies to your Personal Data when you visit Sites or use Services and does not apply to online websites or services that we do not own or control, including websites or services of other PayPal Users.

To avoid doubt, this Privacy Policy does not constitute a “framework contract” for the purpose of the EU Payment Services Directive (2007/64/EC) or any implementation of that Directive in the European Economic Area.

This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Sites and Services. Please note that our Service offerings may vary by region. This Privacy Policy may be supplemented with additional notices depending on the Sites and Services concerned.  Supplementary information can be found in the Statement on Cookies and Tracking Technologies and the Banking Regulations Notice.

Ariumlab OÜ – 24-Month Global Warranty Policy

(Version: August 2025)

1. Introduction

Thank you for choosing an Ariumlab product. We stand behind the quality, performance, and durability of our devices.

Ariumlab provides a 24-month limited warranty (“Warranty”) from the date of purchase to the original purchaser of all standard products. For special solutions under OEM contracts, warranty terms may differ and will be defined in the contract.

This Warranty is a voluntary manufacturer’s guarantee and is in addition to, and does not affect, your statutory rights under applicable consumer protection laws (including the EU/EEA two-year legal guarantee of conformity).

2. What This Warranty Covers

This Warranty covers:

  • Manufacturing defects in materials and workmanship.
  • Products used under normal conditions and according to the User Guide.
  • Free repair or replacement (at Ariumlab’s discretion) of defective parts or products during the warranty period.

3. What This Warranty Does Not Cover

This Warranty does not apply to:

  • Parts subject to normal wear and tear.
  • Consumables (e.g., seals, valves, actuators) with naturally limited lifespan.
  • Damage caused by misuse, abuse, accident, neglect, improper installation, or lack of maintenance.
  • Modifications, third-party repairs, or use of non-original Ariumlab parts.
  • Failure to follow the User Guide or product instructions.
  • Damage caused by external factors beyond Ariumlab’s control (e.g., impact, fire, flood, power surges).

Ariumlab is not liable for indirect, incidental, or consequential damages, including property loss, business interruption, or installation/removal costs.

4. Warranty Service Procedure

  • Contact Ariumlab Support at [email protected] to request a Return Authorization Number (RAN).
  • Return the product with the RAN, ideally in original packaging and including all accessories.
  • Shipping costs for returning products to Ariumlab must be prepaid by the customer.
  • If covered by this Warranty, Ariumlab will repair or replace the product and return it free of charge.
  • If not covered, Ariumlab will provide a cost estimate. The product will be returned after payment of repair and shipping costs.

5. Duration of Warranty

This Warranty covers:

  • Standard warranty period: 24 months from the date of purchase.
  • Replacement products or repaired parts remain covered for the remainder of the original warranty period.

6. Statutory Consumer Rights (EU/EEA)

For consumers within the EU/EEA:

  • You are entitled to a 2-year legal guarantee covering any lack of conformity at the time of delivery.
  • This Warranty runs in parallel with those legal rights and does not limit them in any way.

7. Governing Law

This Warranty is governed by Estonian law, without prejudice to mandatory consumer protection laws applicable in the country of purchase.

Ariumlab OÜ – Code of Ethics Policy

(Version: August 2025)

1. Policy Brief & Purpose

At Ariumlab, we are committed to conducting business with integrity, respect, and responsibility. This Code of Ethics (“Code”) provides clear guidance on expected standards of behavior in our workplace and in our interactions with customers, partners, suppliers, and society at large.

The Code supports our mission to deliver innovative, high-quality solutions for life sciences while upholding the highest ethical, legal, and professional standards.

2. Scope

This policy applies to everyone working with or for Ariumlab, including:

  • Employees, managers, and executives
  • Interns, trainees, and volunteers
  • Business partners, suppliers, and contractors

It complements our Code of Conduct (covering practical day-to-day matters) but focuses specifically on ethical and legally significant issues.

3. Core Ethical Principles

We base our Code on six fundamental principles:

  • Respect – Treat others with dignity, fairness, and professionalism.
  • Integrity – Be honest and transparent; avoid misconduct or misrepresentation.
  • Fairness & Justice – Make objective, unbiased decisions.
  • Lawfulness – Comply with all applicable laws, regulations, and industry standards.
  • Accountability & Competence – Take responsibility for your work and continuously improve.
  • Collaboration – Work together constructively, share knowledge, and support colleagues.

4. Key Policy Areas

Respect for Others

  • Harassment, bullying, discrimination, or violence are strictly prohibited.
  • Respect colleagues’ personal space, privacy, and opinions.
  • If you experience or witness misconduct, report it to management or HR immediately.

Integrity and Honesty

  • Act in line with Ariumlab’s mission and values.
  • Never falsify information, misuse resources, or engage in fraud.
  • Theft of company property, data, or funds is grounds for termination and legal action.

Conflicts of Interest

  • Avoid personal or financial interests that conflict with Ariumlab’s business.
  • Do not use your position for personal gain or to favor family/friends.
  • Disclose any potential conflict of interest to management.

Fairness & Justice

  • Apply fair and transparent criteria in decisions about hiring, promotions, or partnerships.
  • Do not discriminate based on legally protected characteristics (gender, race, religion, disability, age, sexual orientation, etc.).
  • Treat customers, partners, and vendors honestly and respectfully.

Lawfulness & Compliance

  • Follow all applicable laws, including:
  • Anti-corruption and anti-bribery laws
  • Health, safety, and environmental regulations
  • Data protection laws (GDPR)
  • Never engage in fraud, bribery, corruption, child labor, or business with unlawful organizations.
  • Protect confidential information and comply with cybersecurity policies.

Accountability & Competence

  • Perform duties responsibly and to the best of your ability.
  • Admit mistakes, take corrective action, and learn from them.
  • Seek opportunities for training and professional growth.

Teamwork & Collaboration

  • Work constructively with colleagues and partners.
  • Share expertise and be open to learning from others.
  • Ask for help when needed and support teammates in achieving shared goals.

5. Reporting & Consequences

  • Employees are encouraged to seek guidance if uncertain about ethical issues.
  • Violations of this Code may result in disciplinary measures, up to and including termination and legal action, depending on severity.
  • Ariumlab will not tolerate retaliation against anyone who reports concerns in good faith.

6. Continuous Commitment

This Code is a living document. We review and update it regularly to reflect new challenges, technologies, and regulatory requirements. Every member of Ariumlab is expected to uphold these principles and contribute to an ethical and respectful workplace.